Shipping

Shipping policy

Due to the nature of the items I sell being made to order, requiring proofing and then being placed in a queue of other orders for completion, orders are processed within 1-2 weeks, after receiving your order confirmation email (if your order is £100 or over, then the shipping time may increase slightly to allow for the additional time required to create and make your order).  During this period, I will contact you with the proofs of your order (if applicable) with any adjustments made during this time and then complete your order.  Please note that once proofs have been approved, your order is then placed in a queue for completion.  Once they have been completed, you will receive another notification when your order has shipped.

Charges.

Shipping charges for your order will be calculated and displayed at checkout.  There will be an option of either Standard (2 - 4 days), 1st class, or 1st class signed (both 1 - 3 days).  Where an order is subject to free postage, the order will be shipped standard, with the option to upgrade to 1st class at checkout at an additional amount.

*Local delivery or pickup is not offered.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number if you have chosen the 1st class signed postal option.   You can then use the tracking number to view the status of your order through it's progress through the postal system.

If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at info@tpdstationery.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

You have 14 days from the day of receipt of your item to notify us of your intention to return, and then a further 14 days to return the item to us, if it is unused and in its original condition, and we will refund the full order amount including the original outgoing shipping cost.  Please be aware, any returned items are the responsibility of the customer until it has been received by us.  If you return the item and it subsequently goes missing in the post, it is up to the customer to raise a claim with the postal service used.  We would not be able to process a refund in these circumstances if the returned item is lost in the post when being posted back to ourselves.

The following items cannot be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale.

*please see my refund policy for full details - www.https://www.tpdstationery.co.uk/policies/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible at info@tpdstationery.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@tpdstationery.co.uk